Returns & Exchanges
At To Øl, we want to ensure you enjoy every drop of our craft beer, but we understand that sometimes things don't go as planned. If your order is damaged or incorrect, our return policy covers you within 14 days of receipt.
Contact Support
Email our customer service team with your order number and photos of the damaged or incorrect items to initiate the return process.
Receive Authorization
Our team will review your request and provide a return shipping label or instructions for a replacement if the product is found to be faulty.
Pack Your Items
Securely pack the items in their original packaging to prevent further breakage during transit, ensuring all seals remain intact.
Processing & Refund
Once we receive the returned goods at our warehouse, we will process your refund or ship out your replacement beers within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing